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在企业里,员工70%的能力来源于他的上司,是他的上司在工作当中辅导或教练来的。另外的30%可能才来自于企业的培训和教育活动。这就意味着,如果职业经理不懂得如何去教练、培养、辅导自己的下属,就意味着下属很可能不具备那70%的能力。实际工作中,很多职业经理都有这样的体会:感到下属能力不够,不敢把工作交给他们。但想一想,职业经理教给下属多少能力,下属的能力是否是在我们的辅导下成长和具备的呢?对于现代的职业经理来讲,教练能力是一个十分重要的能力。
Soft skills help us do our jobs. They allow us to effectively and efficiently use our technical skills and knowledge. They improve the way we interact with our bosses, co-workers and customers. They permit us to get our work done on time. They influence how we feel about our jobs and how others perceive us.
软技能能够帮助我们更好地完成工作任务,也能够使我们更有效度和效率地使用自己的专业技能和知识。同时还能够改善我们面对上司,同事和顾客的沟通方式,对于我们如何对待工作和他人对我们的看法有着很大的影响。
Every single occupation you can think of demands that you have specific character traits, whether you're a doctor who needs to be an excellent communicator in order to convey information to her patients, a janitor who must have good interpersonal skills so that he can get along with his co-workers or an actor who must be persistent in spite of facing rejection over and over. An important thing to note is that soft skills are transferable between occupations. While you may have to go back to school to learn new technical skills if you change careers, you can always take your soft skills with you since they are valued in a variety of fields.
每一种职业都要求具备相关职业技能,无论你是一位医生,要求在工作中需要有良好的沟通能力跟病人交流,还是一名警卫,都需要有很好的交际能力以此更好地跟同事相处,又或者你是一名演员,你必须用坚韧的毅力面对一次又一次的拒绝。需要注意的一点是,软技能能够适用于多种职业。当你有可能改变职业返回校园学习新的技能的时候,你总能够把软技能随身携带,因为它们总能在多种领域被欣赏和运用。
In addition to what is required by your occupation, employers also expect you to have certain character traits. Just look at any job announcement and you will see a laundry list of qualifications that includes not only the technical skills you need to do the job, but qualities like "excellent communication skills," "strong organizational skill," "team player," and "strong listening ability" listed there as well. Even if you have the technical skills required for a job, if you can't demonstrate that you have the specified traits you probably won't get the job. Make sure your resume lists accomplishments that demonstrate the desired soft skills and that you also find ways to discuss them ring your job interview.
除了雇主对你职业能力的有要求,他们还需要你有一定的个人特长。纵观这么多的招聘信息,你会发现招聘的要求不仅仅包括专业技能,还需要员工有良好的沟通能力,善于组织活动能力,团队精神,善于倾听的能力等等。即使你具备胜任该职位的专业技能,但是你无法证明你有个人特长也有可能无法获得这份工作。在简历里面列出个人成就时,记得同时提及到获得成功所运用到的个人技能,并在面试当中与面试官详细讨论。